Infusion referrals read, filed, and authorized without re-keying
Saga automates referral intake for infusion practices and centers. Its AI agents read each inbound referral fax, capture the patient, referring provider, diagnosis, and orders, match or create the patient in your EHR, file the referral and supporting documents, verify coverage, and track the prior authorization for the therapy.
Built for → Infusion centers · Specialty infusion practices · Hospital outpatient infusion
Every new start begins as a fax.
Infusion referrals arrive as multi-page faxes with orders, labs, and notes. Staff re-key each one, look up the referring provider, chase missing pages, and work the drug prior auth before the first chair time can be booked.
How Saga processes an infusion referral
Reads the referral packet
Saga reads the fax, including orders, diagnoses, labs, and the referring provider, whatever the layout of the sending office.
Matches or creates the patient
The referral is matched to the existing chart, or a new patient record is created in the EHR.
Files to the chart
The referral and supporting documents are attached to the patient, with structured data written to the EHR.
Checks coverage and authorization
Eligibility is verified in real time, and drug prior authorizations are submitted through payer portals and tracked.
Flags what needs a person
Unclear documents or missing information go to staff with the specific reason, instead of silently stalling.
An infusion practice that stopped re-keying referrals.
At one infusion practice, Saga reads inbound referral faxes, captures the patient, referring provider, and orders, matches or creates the patient in the practice’s EHR (MedENT), and files the referral and prior authorization documents to the chart. Items it can’t complete are routed to staff with the reason.
What Saga covers for infusion
- New-start referral faxes and packets
- Referring-provider lookup
- Patient matching and new patient creation
- Filing referrals and prior auth documents to the chart
- Eligibility and benefits checks
- Drug prior authorizations, tracked to a decision
Related: Referral intake · Prior authorization · Eligibility verification
Fewer hours on paperwork. More capacity for patients.
Infusion questions
Can Saga read infusion referral faxes from any referring office?
Yes. Saga reads faxes, PDFs, scans, and handwriting regardless of the sending office’s format, and captures the patient, referring provider, diagnosis, and orders.
Does Saga work with MedENT?
Yes. Saga runs in production for an infusion practice on MedENT, reading referral faxes and filing them to the chart.
Does Saga handle drug prior authorizations?
Yes. Saga submits prior authorizations through payer portals across medical and pharmacy benefits and tracks them to a decision.
Comparing options? See how Saga compares with fax OCR, RPA, and outsourced intake →
Start infusion patients sooner.
Live in under a month · writes back to your EHR · your data stays yours